Purchase Terms and Conditions

Updated: 8/12/2009

Welcome to Travelation! Access to, purchase of, and use of any products or services purchased through this website is subject to your acceptance of these Purchase Terms and Conditions as well as the Terms of Use of this website. By accessing, using or obtaining any content, products or services through this website, you (herein, "you" or "customer") agree to be bound by these terms and conditions. Please read the following Purchase Terms and Conditions carefully before completing your purchase through our website.

BOOKING REQUIREMENTS

SYSTEM ERROR: In case of a system error regarding pricing of air, hotel, car rental and any other booking from Travelation website, Travelation withholds the right NOT to sell the booking at the erroneous price. Once a system error has been identified, Travelation will notify you of the right price. At the same time, Travelation will NOT require you to purchase the erroneous reservation at the amended price.

ALL AIRLINE TICKETS ARE NON-REFUNDABLE, NON-CHANGEABLE AND NON-CANCELABLE. In limited instances, an airline may allow a ticket to be changed for a fee, plus the increased cost of the new ticket.
ALL TICKETS ARE SUBJECT TO SPECIFIC RULES AND REGULATIONS IMPOSED BY THE INDIVIDUAL AIRLINES WHICH ARE SUBJECT TO CHANGE AT ANY TIME.
Reservations are not ticketed or confirmed until the airline has issued a ticket number. A confirming e-mail will be sent to the customers e-mail address specified indicating that a ticket has been issued. If you do not receive this confirming e-mail, then call (858-634-5559) or send an email to the Travel Support Center (helpdesk@travelsupport.com) indicating you have NOT received the confirmation e-mail with the airline ticket number.
Name changes are not permitted once the reservation has been confirmed.
Once a ticket is issued, it may not be reassigned to a different passenger or airline.
We require up to 72 hours to process all airline tickets.
Meal and seat preferences will be sent to the airline, but cannot be guaranteed.
Seats for all passengers will be selected automatically based on the best seats available and adjacent to the primary passenger, if possible.
As airlines continuously update their fares, fares are subject to change and are not guaranteed until the purchase is confirmed by the airline and a ticket number issued.
A valid phone number and email address is required to secure your booking.
The current maximum number of tickets per transaction is nine. Purchasing more than nine tickets begins a new transaction with its own fees.
The name on each ticket must match a valid photo ID shown at the airport.
The customer is responsible to have all valid travel documents for overseas flights, such as: passport, visa, inoculation record, etc.

TAXES, CHARGES, AND FEES

Charges to your credit card may appear in the name of the airline involved, one of their service providers or one of our participating consolidators.
For each ticket a processing fee up to $30.00 USD may be charged to cover expenses such as procurement, quality control, fulfillment, and servicing of the airline ticket.
Processing fees and fare adjustments will be charged by the Travel Support Center (the Customer Service and Ticketing Fulfillment Company) and will appear as a separate charge on your credit card.
All processing fees and fare adjustments are nonrefundable. The cancellation fee will be charged in addition to the refund charge for the processing of the fees and the fare adjustment (if applicable).
The customer agrees to pay all charges displayed on the final booking page, plus the eventual shipping charge for paper tickets if they are required by the airline.
Charges by an airline may be itemized for each passenger on your credit card.
In lieu of online service fees, the Travel Support Center may add up to $40.00 USD (non-refundable) per ticket charge for each ticket purchased by phone.
In addition to any penalties imposed by the airline, a processing fee of up to $40.00 USD per ticket may be charged for any changes to the flights in this itinerary (when such changes are permitted by the airline).
For non-refundable fares, a $75.00 USD processing fee will be charged for itinerary changes after the ticket has been issued (when such changes are permitted by the airline).

PAPER TICKETS AND SHIPPING FEES

Service fees apply to both e-tickets and paper tickets.
Most air transactions can be fulfilled using e-tickets. However, if an airline does not offer e-ticketing, or if you requested paper tickets, there will be a shipping fee assessed of $21.00 USD per transaction for second business day delivery within the US.
Additional shipping fees will be applied for shipping to Canada, Alaska, Hawaii or Puerto Rico. A minimum of $45.00 USD per transaction will be charged for international deliveries.
FedEx or a similar service will be used to ship tickets. FedEx cannot ship paper tickets to a PO Box or an APO Box. If your billing address is either a PO Box or APO Box, you will need to provide us with your physical shipping address. To provide us with your physical address, please visit the web-site Customer Support page and choose "Wrong Shipping Address" from the drop down menu or call the Travel Support Center.

CHARGEBACKS AND CREDIT CARD DISPUTES

The customer agrees not to dispute the processing fee, airline ticket charge or fare adjustment if Travelation and the Travel Support Center have abided by the terms and conditions of the airlines and this agreement.
If customer is questioning any charge on their credit card, please call (858-634-5559) or send an email to the Travel Support Center (helpdesk@travelsupport.com) before disputing the charge with the credit card company.
If the customer attempts a chargeback on a non-refundable airline ticket, service fee or a fare adjustment that meets the terms and conditions of the airline and this agreement; the customer agrees to refund the full amount of the chargeback plus a 50% penalty for the inconvenience and accounting fee.
In cases where the customer attempts a fraudulent chargeback, the customer will be responsible for legal and collection costs in order to recoup the potential loss imposed by the customer.